David Marcus has previously acknowledged that PayPal needs to improve: http://venturebeat.com/2012/09/09/david-marcus-paypal-customer-service/ http://venturebea

David Marcus has previously acknowledged that PayPal needs to improve: http://venturebeat.com/2012/09/09/david-marcus-paypal-customer-service/ http://venturebeat.com/2012/09/09/david-marcus-paypal-custom...