The CTO was likely saying "this sloppy developer isn't responding, I've got to escalate this somehow". To me, this really emphasizes the importance of communic

The CTO was likely saying "this sloppy developer isn't responding, I've got to escalate this somehow". To me, this really emphasizes the importance of communications, followup (the human timeout and retry factor, especially when the Github people are hinting that they replied and it was somehow missed), and patience instead of kneejerk reactions.