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PayPal has been trying hard to change this image. David Marcus, who took the helm, has been shifting focus on customer satisfaction. Here is an interesting ar

PayPal has been trying hard to change this image. David Marcus, who took the helm, has been shifting focus on customer satisfaction. Here is an interesting article on David Marcus: http://pandodaily.com/2013/08/12/if-its-not-broke-break-it-how-david-marcus-is-dismantling-paypal-to-save-it/ http://pandodaily.com/2013/08/12/if-its-not-broke-break-it-h...

Karunamon 13y ago
Mm, I don't put much stock in that. Basically, talk is cheap. Marcus posted a lot of flowery language and PayPal's activity does not appear to have meaningfully changed. The MailPile thing happened at the beginning of this month - the fact that this can happen at all, and, as usual, nothing was fixed until that bad press started to roll in, points to a systemic problem and culture at Paypal that just changing a CEO isn't going to fix in a reasonable amount of time.
rehabindian 13y ago
I can tell you from personal experience and experience of 25-30 others here.. Its a smoke screen. The last few people who tried to do what David says to media have either been canned or now serving in timeout zone. Again the President means well but culture internally is much worse. Its a company filled with people whose skills are way past their prime trying to hold on to what little mileage left. David wants things to change but the middle layer won't. More often than not they are the ones who make calls on day to day operations. Many senior execs who tried to get shit done were moved out by these politicians. Even today diplomacy/politicking is valued in the company over talent or Data or logic/reasoning. as far as topic at hand is concerned, MR from Braintree will be working closely with DM and directly. So expect only good things. Buying Braintree is a business play. (Just check out their numbers and clientele). PayPal can try to get clients like AirBnB or Uber but those startups would try every other bush before PayPal. Hope this helps P.S: I work for PayPal and probably one of the strong proponents of it. The above opinions are purely mine. and No i have not been canned or put in a timeout box.. yet!
- Silhouette 13y ago
  I've seen similar anecdotes before, but what I don't understand is why obstructive middle management haven't been shown the door. If it really is a mid-level problem how can the politicians manage to hold off executive management? And if they really are the problem, and both the front-line guys and executive level are willing to change, what reason is there to keep the naysayers around instead of firing and then promoting from within?
- deleted 13y ago
  [deleted]

Karunamon 13y ago

Mm, I don't put much stock in that. Basically, talk is cheap. Marcus posted a lot of flowery language and PayPal's activity does not appear to have meaningfully changed. The MailPile thing happened at the beginning of this month - the fact that this can happen at all, and, as usual, nothing was fixed until that bad press started to roll in, points to a systemic problem and culture at Paypal that just changing a CEO isn't going to fix in a reasonable amount of time.

rehabindian 13y ago

I can tell you from personal experience and experience of 25-30 others here.. Its a smoke screen. The last few people who tried to do what David says to media have either been canned or now serving in timeout zone. Again the President means well but culture internally is much worse. Its a company filled with people whose skills are way past their prime trying to hold on to what little mileage left. David wants things to change but the middle layer won't. More often than not they are the ones who make calls on day to day operations. Many senior execs who tried to get shit done were moved out by these politicians. Even today diplomacy/politicking is valued in the company over talent or Data or logic/reasoning. as far as topic at hand is concerned, MR from Braintree will be working closely with DM and directly. So expect only good things. Buying Braintree is a business play. (Just check out their numbers and clientele). PayPal can try to get clients like AirBnB or Uber but those startups would try every other bush before PayPal. Hope this helps P.S: I work for PayPal and probably one of the strong proponents of it. The above opinions are purely mine. and No i have not been canned or put in a timeout box.. yet!

Silhouette 13y ago
I've seen similar anecdotes before, but what I don't understand is why obstructive middle management haven't been shown the door. If it really is a mid-level problem how can the politicians manage to hold off executive management? And if they really are the problem, and both the front-line guys and executive level are willing to change, what reason is there to keep the naysayers around instead of firing and then promoting from within?
deleted 13y ago
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