We do, this is a huge violation of the trust people place in google's chat / hangouts. It doesn't matter that many people don't pay for the product, free or not

We do, this is a huge violation of the trust people place in google's chat / hangouts. It doesn't matter that many people don't pay for the product, free or not there is an implicit contract between google and its users that things like this should not happen. Moreover, many people have paid subscriptions to google apps and obviously give them money directly.