Most cheap VPS providers would not go do that much work to decipher the root cause of the problem. When you have a server sending 1Gbps traffic, it's easier to

Most cheap VPS providers would not go do that much work to decipher the root cause of the problem. When you have a server sending 1Gbps traffic, it's easier to shut it down than tail log files to figure out the cause. Digital Ocean can't do that for every customer that pays $5 a month. If you want a high level support, you should have picked a mid-level VPS like rackspace.