Probably. But at the time I thought it was a problem I could've taken care of in less than a minute, basically de-activate my account then create another one an

Probably. But at the time I thought it was a problem I could've taken care of in less than a minute, basically de-activate my account then create another one and add the code. In this case I chose not to contact them, because as fast as their support can be it mostly likely won't be faster than I can de-activate and make a new account. But I was wrong as my account was locked :( Another thing is their ToS. I admit I didn't read their ToS prior to registration (most people don't I assume, but I won't use that as an excuse), but I did go back and read it afterwards, and it said: "Users are restricted from registering multiple accounts with the same billing details without first notifying DigitalOcean of that intent to ensure that accounts aren't automatically flagged as possibly fraudulent and without notification accounts may be treated as abuse and/or fraudulent which would lead to suspension of service." And I thought, even if I did read this I would've reasonably assumed that since my other account has been de-activated, I'm free to make a new one with the same billing information. Unfortunately I was wrong.