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Funny that DO's public response was to demand permission to discuss the case publicly, when apparently they had not discussed it with the customer concerned!
by pekk 13y ago
Funny that DO's public response was to demand permission to discuss the case publicly, when apparently they had not discussed it with the customer concerned!
- dllthomas 13y agoI think that is the appropriate public response. Not discussing it with the customer is obviously an inappropriate private response.
- veemjeem 13y agoI think they have. The customer in question simply didn't put it in his blog post. I feel as though the customer may be presenting the facts in such a way to make DO look bad. I don't see anywhere in his blog post about his DDOS attack. His server was shutdown because it was running a DDOS attack. My guess is that his server got owned... People get disproportionally mad when their server gets shutdown, for a service that charges $5 a month for a VPS. Most people probably wouldn't get angry at Netflix if they cancelled their $7 a month account, but shutting down a VPS feels like a personal attack. If you pay $5 a month for a service, don't expect a customer representative to hold your hand and debug your server troubles.