I've been bothered for awhile about the disconnect between email and IM (and phone, but that's another matter). I went as far as looking at CRM systems (Salesf

I've been bothered for awhile about the disconnect between email and IM (and phone, but that's another matter). I went as far as looking at CRM systems (Salesforce.com, etc.) to see if any of them had any magical ways to slurp up history and associate it with a strong notion of person-ness. It either didn't exist or looked too complicated. This is what I saw in Wave -- a single point of reference to track relationships.