2 ms·
Who cares about the legality of them trying to deny the passenger a flight. Whether they were within their rights or not, this was just plain idiocy on the part
by ianstallings 13y ago
Who cares about the legality of them trying to deny the passenger a flight. Whether they were within their rights or not, this was just plain idiocy on the part of the airline's staff. I hope more stuff like this happens. It's called accountability and we all are subject to it.
- javert 13y agoI think it's great, and the company shouldn't have backed down. It's juvenile to expect an airline to pay for something they didn't cause. We don't know if they caused the delay or not, but it seems likely that they didn't. If I were running a service and someone spitefully insulted that service on blatantly irrational grounds, I'd refuse them service, too. And if that's illegal in the EU---well, that's why I'd never run a business in the EU.
- ianstallings 13y agoSounds like a sure-fire plan, for failure. Turning away money from a customer because you don't like something they said on twitter is not only juvenile in itself, but also a terrible way to run a business. A better way is to address the customer's complaint in a respectable fashion. So it's either be right, win an argument, and don't get the money or take it on the chin and get the money. Seems pretty straight forward. Otherwise, why are you even in business?