That's not really capturing the nuance of the situation. It's not like he said "Easyjet sucks", he said, referring to a nearby passenger, "Flight delayed 90min

That's not really capturing the nuance of the situation. It's not like he said "Easyjet sucks", he said, referring to a nearby passenger, "Flight delayed 90min. Soldier going to miss last connection & @easyjet refusing to help pay for him to get to Portsmouth. Get right into em!" That's just commentary. He'd already bought the ticket; he was already at the airport; he wasn't being hypocritical. He's a lecturer in Internet law and has a couple of thousand followers on twitter. This is more like the earlier story about the hearing impaired Delta passenger who happened to be a social media consultant than it is Steven Fry's comments. In fact, you've taken Steven Fry's comments completely out of context too. Leiser wasn't tweeting because he was offended. In fact, when Fry made this comment in 2006 it was in the context of religion and blasphemy: http://www.youtube.com/watch?v=lnSByCb8lqY http://www.youtube.com/watch?v=lnSByCb8lqY