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>Had they denied him boarding, perhaps it would have been a bad business/PR decision, That's exactly what they did and that's exactly what happened. >but ther

>Had they denied him boarding, perhaps it would have been a bad business/PR decision, That's exactly what they did and that's exactly what happened. >but there almost certainly wouldn't have been any legal liability for the airline. Legal liability is the least of their worries today. It's a PR nightmare. People all over the world think they're thin-skinned bullies.

TeMPOraL 13y ago
> Legal liability is the least of their worries today. It's a PR nightmare. People all over the world think they're thin-skinned bullies. I wish it actually amounted to something. They probably won't get any drop in ticket sales, because in cheap airline market you pretty much don't have many (if any) alternatives. People are still going to fly with them because they're the cheapest / only ones flying to the destination they want.
- mseebach 13y ago
  Stop wishing. If you have a problem with easyJet, don't buy their product. If that means you can't afford to fly, stay home. The problem is that beneath the feigned outrage, everyone can see that this is just a stupid bully of middle manager making a stupid decision. Nobody really cares enough about it to actually change real-world plans.
  - kamjam 13y ago
    I agree with your first point totally. I usually prefer to pay a little more and go with BA. The second point though. This must have come from higher up. I mean, I doubt that manager was actively watching Twitter so this must have been identified by some automated system and trickled to the manager as a notification...
    - mseebach 13y ago
      Said middle manager would be higher up. There is no "middle" to manage at the gate. It's probably a bored jobsworth in the operations center that was keeping an eye on the @easyJet feed. Maybe he discussed it with a colleague or two and they stirred up a frenzy. Maybe someone had just been at sensitivity sensibility training and used his newfound knowledge to identify the tweet as threatening. Many scenarios are possible, and we can't expect easyJet to air their dirty laundry, so we probably won't know exactly what. What is completely inconceivable is that there is a company-wide policy that came into effect (and was subsequently immediately withdrawn this morning) to hunt down and deny boarding to passengers that criticizes easyJet on Twitter.
      - kamjam 13y ago
        I hope not, I just wouldn't put anything past easyJet (I've had bad customer experience with them so I am bias)

TeMPOraL 13y ago

> Legal liability is the least of their worries today. It's a PR nightmare. People all over the world think they're thin-skinned bullies. I wish it actually amounted to something. They probably won't get any drop in ticket sales, because in cheap airline market you pretty much don't have many (if any) alternatives. People are still going to fly with them because they're the cheapest / only ones flying to the destination they want.

mseebach 13y ago
Stop wishing. If you have a problem with easyJet, don't buy their product. If that means you can't afford to fly, stay home. The problem is that beneath the feigned outrage, everyone can see that this is just a stupid bully of middle manager making a stupid decision. Nobody really cares enough about it to actually change real-world plans.
- kamjam 13y ago
  I agree with your first point totally. I usually prefer to pay a little more and go with BA. The second point though. This must have come from higher up. I mean, I doubt that manager was actively watching Twitter so this must have been identified by some automated system and trickled to the manager as a notification...
  - mseebach 13y ago
    Said middle manager would be higher up. There is no "middle" to manage at the gate. It's probably a bored jobsworth in the operations center that was keeping an eye on the @easyJet feed. Maybe he discussed it with a colleague or two and they stirred up a frenzy. Maybe someone had just been at sensitivity sensibility training and used his newfound knowledge to identify the tweet as threatening. Many scenarios are possible, and we can't expect easyJet to air their dirty laundry, so we probably won't know exactly what. What is completely inconceivable is that there is a company-wide policy that came into effect (and was subsequently immediately withdrawn this morning) to hunt down and deny boarding to passengers that criticizes easyJet on Twitter.
    - kamjam 13y ago
      I hope not, I just wouldn't put anything past easyJet (I've had bad customer experience with them so I am bias)