The SLA isn't really great (but that's not exclusive to RS). For RS managed hosting SLA 30 minutes of network downtime means 5% of monthly fee back. So if this

The SLA isn't really great (but that's not exclusive to RS). For RS managed hosting SLA 30 minutes of network downtime means 5% of monthly fee back. So if this counted as downtime (and that's unlikely) and your email was down for 3 hours during your business hours, and if the mail SLA is the same as managed hosting's network SLA you'd get back 60 cents per user. Anyway, Google Apps also has a SLA which would credit 10% of the monthly for less than 99.9% -- but again, that's uptime so "some users not getting email on time" is not going to count.