Either way, this is NOT how you deal with a customer who supposedly violated terms and conditions. That email response was atrocious. Arrogant and bullying. No

Either way, this is NOT how you deal with a customer who supposedly violated terms and conditions. That email response was atrocious. Arrogant and bullying. No sensitivity to whatever plight he may have, or reprieve offered. No 'we'll call you directly'. Nothing! I am about to make a BIG decision for my company and DO was in the discussion. It is not, not! Companies like this irritate the heck out of me and have no place doing business on a large scale. Keep up the attitude boys! ;)