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Our privacy policy prevents us from disclosing any account or personal information so we can not speak to this customers situation publicly. If the customer wo

by raiyu 13y ago

Our privacy policy prevents us from disclosing any account or personal information so we can not speak to this customers situation publicly. If the customer would authorize this disclosure then we can discuss it publicly. Otherwise, as much as it pains us to get negative feedback, whether or not it is deserved, it is beyond our control as the privacy of our customers is the most important issue at stake in a public discussion.

Fuzzwah 13y ago
I can understand this position and can even understand why you can't just take this article as being authorization..... even though it's pretty clear (imho) that the linked article is practically begging for DO to explain publicly why the account was terminated.
- ChuckMcM 13y ago
  That is entirely unclear (about the authorization) since people often want to present their side of the story in terms that they see as best, and having someone say "well you were doing <x>" where X is some evil thing. As we (Blekko) get better at identifying and shutting down click fraud and other schemes to defraud advertisers a lot them end up being traced back to hosts in inexpensive hosting services. That is but one of many ways of having a machine on the Internet that generates cash for you. We ended up basically shutting out a couple of class Bs from an hosting service in the Ukraine for that reason, people can write us and get white-listed but in over 27,000 IP's not a single one was a legitimate user. Way too many people coming up with schemes to get some "free" extra cash.
ceejayoz 13y ago
The affected user posted in this thread a good number of minutes after this rose to the top (and subsequently deleted that post). This seems telling to me.
mooreds 13y ago
Upvote, since this account says they are the 'Cofounder [of] DigitalOcean.com'.
- rschmitty 13y ago
  He is indeed. If you browse any of the DO support/tutorial articles he's been active all over. I've been nothing but impressed with DO, right now there seems to be a misunderstanding and OP is not providing full details nor is he allowing DO to discuss what happened. If he truly cared about others not using DO he'd allow it to be discussed, but it does seem like OP is hiding some fact... So now I'm left with great service and product vs 1 guy who seems like he did something shady and got caught. Maybe it was an accident and maybe there is a way forward, but only if he brings to light the details of his actions. Edit: Plus now you delete your post where you hint at your DDoS (by mistake or not) does not add up to your favor: http://i.imgur.com/1pxIxiN.png http://i.imgur.com/1pxIxiN.png
  - lsc 13y ago
    This happens all the time in the industry. If you cut off a customer for abuse, they get /mad/ at you. I mean, they get way more angry than when I screw up a customer's domain through my own incompetence. When you shut someone down for abuse, they react as if it was a direct, personal attack. One user sent me a bill for $10,000 after I cut 'em off for running a spam cannon, for lost business. I mean, I'd say 90% chance that they were just incompetent sysadmins trying to run wordpress and they got compromised, but ground truth was that they were sending out rather a lot of spam. I sent a few notices before and after shutting them down, but their mail was hosted on the down VPS, so they never got it. Man, they were angry. Dealing with stuff like this is the hardest part, I think, of running a low-cost (and thus low support expectation) VPS service. (one of the advantages, I think, of a high-touch service is that if you are paying me to manage your VPS, well, if it gets compromised, well, first it's my job to see to it that it doesn't get compromised, but if it does, it becomes my job to clean up the mess, bring up a new host, restore from pre-compromise backups, etc... - you get to be the hero rather than the bad guy.) Key here, I think, is setting expectations; setting expectations is harder than you think, though. I've got a bunch of random copy on my front page... which is probably the wrong way to do it. But the customer needs to know ahead of time what is going to happen if they start spewing spam or participating in a DoS... and the customer needs to understand that they are going to get shut down even if it was an accident. This problem is made oh so much worse by this massive influx of developers without sysadmin skills who should properly be on a more managed (or PAAS) solution who are moving to VPSs because they are so cheap.
deleted 13y ago
[deleted]
- jtreminio 13y ago
  But now we want to know. edit: stop deleting your posts, you douche.
  - sdogruyol 13y ago
    I deleted it instead of editing. Sorry for that kinda migrating the servers also pretty high pressure on me :|
- cweaver 13y ago
  I'm pretty sure you opened this to the public.
- outworlder 13y ago
  The cat is now out of the bag. If you didn't wish to make this public, then you shouldn't have. DigitalOcean is asking you for permission to discuss your case further publicly. Will you allow it or not?
sdogruyol 13y ago
Could you please give the specific details to me and to all the people waiting for the answers. Thank you.
- josh2600 13y ago
  Just in case this isn't clear, this is OP. Now, can a lawyer come in and discuss whether or not this can serve as authorization such that DO can't be sued?
  - theoj 13y ago
    The OP has deleted two posts so far in this thread, both saying that DO found him to be engaging in a DDOS. This "authorization" could disappear soon as well.
    - sdogruyol 13y ago
      I deleted it instead of editing. Sorry for that kinda migrating the servers also pretty high pressure on me :|
- raiyu 13y ago
  Certainly, if you would like to draft up a quick letter absolving us from our privacy policy in regards to your account, scan it, and email it to contact @ do then we can provide the full details here.
  - sdogruyol 13y ago
    Pardon me, scan and email what ?
    - zagi 13y ago
      A signed letter allowing us to discuss your private account details that would violate our 'Privacy Policy' and reveal the factors that went into making the decision.
PencilAndPaper 13y ago
People keep asking the OP about his apps, and their answer is very a very vague "the account has 2 droplets which serves 2 mobile apps and does crawling 20-30 sites hourly". My question is what do the apps do? That could easily be where the violation of the TOS is happening. Child porn? Fraud? The lack of clarification is making the OP seem shady. Whats to hide?
- sdogruyol 13y ago
  Hello there i've shared the applications already. Here : Android : https://play.google.com/store/apps/details?id=com.codehardz.yazargundemi&hl=tr https://play.google.com/store/apps/details?id=com.codehardz.... IOS : https://itunes.apple.com/tr/app/yazar-gundemi/id608022610?mt=8 https://itunes.apple.com/tr/app/yazar-gundemi/id608022610?mt...
  - deleted 13y ago
    [deleted]

by raiyu 13y ago

Fuzzwah 13y ago

I can understand this position and can even understand why you can't just take this article as being authorization..... even though it's pretty clear (imho) that the linked article is practically begging for DO to explain publicly why the account was terminated.

ChuckMcM 13y ago
That is entirely unclear (about the authorization) since people often want to present their side of the story in terms that they see as best, and having someone say "well you were doing <x>" where X is some evil thing. As we (Blekko) get better at identifying and shutting down click fraud and other schemes to defraud advertisers a lot them end up being traced back to hosts in inexpensive hosting services. That is but one of many ways of having a machine on the Internet that generates cash for you. We ended up basically shutting out a couple of class Bs from an hosting service in the Ukraine for that reason, people can write us and get white-listed but in over 27,000 IP's not a single one was a legitimate user. Way too many people coming up with schemes to get some "free" extra cash.

ceejayoz 13y ago

The affected user posted in this thread a good number of minutes after this rose to the top (and subsequently deleted that post). This seems telling to me.

mooreds 13y ago

Upvote, since this account says they are the 'Cofounder [of] DigitalOcean.com'.

rschmitty 13y ago
He is indeed. If you browse any of the DO support/tutorial articles he's been active all over. I've been nothing but impressed with DO, right now there seems to be a misunderstanding and OP is not providing full details nor is he allowing DO to discuss what happened. If he truly cared about others not using DO he'd allow it to be discussed, but it does seem like OP is hiding some fact... So now I'm left with great service and product vs 1 guy who seems like he did something shady and got caught. Maybe it was an accident and maybe there is a way forward, but only if he brings to light the details of his actions. Edit: Plus now you delete your post where you hint at your DDoS (by mistake or not) does not add up to your favor: http://i.imgur.com/1pxIxiN.png http://i.imgur.com/1pxIxiN.png
- lsc 13y ago
  This happens all the time in the industry. If you cut off a customer for abuse, they get /mad/ at you. I mean, they get way more angry than when I screw up a customer's domain through my own incompetence. When you shut someone down for abuse, they react as if it was a direct, personal attack. One user sent me a bill for $10,000 after I cut 'em off for running a spam cannon, for lost business. I mean, I'd say 90% chance that they were just incompetent sysadmins trying to run wordpress and they got compromised, but ground truth was that they were sending out rather a lot of spam. I sent a few notices before and after shutting them down, but their mail was hosted on the down VPS, so they never got it. Man, they were angry. Dealing with stuff like this is the hardest part, I think, of running a low-cost (and thus low support expectation) VPS service. (one of the advantages, I think, of a high-touch service is that if you are paying me to manage your VPS, well, if it gets compromised, well, first it's my job to see to it that it doesn't get compromised, but if it does, it becomes my job to clean up the mess, bring up a new host, restore from pre-compromise backups, etc... - you get to be the hero rather than the bad guy.) Key here, I think, is setting expectations; setting expectations is harder than you think, though. I've got a bunch of random copy on my front page... which is probably the wrong way to do it. But the customer needs to know ahead of time what is going to happen if they start spewing spam or participating in a DoS... and the customer needs to understand that they are going to get shut down even if it was an accident. This problem is made oh so much worse by this massive influx of developers without sysadmin skills who should properly be on a more managed (or PAAS) solution who are moving to VPSs because they are so cheap.

deleted 13y ago

[deleted]

jtreminio 13y ago
But now we want to know. edit: stop deleting your posts, you douche.
- sdogruyol 13y ago
  I deleted it instead of editing. Sorry for that kinda migrating the servers also pretty high pressure on me :|
cweaver 13y ago
I'm pretty sure you opened this to the public.
outworlder 13y ago
The cat is now out of the bag. If you didn't wish to make this public, then you shouldn't have. DigitalOcean is asking you for permission to discuss your case further publicly. Will you allow it or not?

sdogruyol 13y ago

Could you please give the specific details to me and to all the people waiting for the answers. Thank you.

josh2600 13y ago
Just in case this isn't clear, this is OP. Now, can a lawyer come in and discuss whether or not this can serve as authorization such that DO can't be sued?
- theoj 13y ago
  The OP has deleted two posts so far in this thread, both saying that DO found him to be engaging in a DDOS. This "authorization" could disappear soon as well.
  - sdogruyol 13y ago
    I deleted it instead of editing. Sorry for that kinda migrating the servers also pretty high pressure on me :|
raiyu 13y ago
Certainly, if you would like to draft up a quick letter absolving us from our privacy policy in regards to your account, scan it, and email it to contact @ do then we can provide the full details here.
- sdogruyol 13y ago
  Pardon me, scan and email what ?
  - zagi 13y ago
    A signed letter allowing us to discuss your private account details that would violate our 'Privacy Policy' and reveal the factors that went into making the decision.

PencilAndPaper 13y ago

People keep asking the OP about his apps, and their answer is very a very vague "the account has 2 droplets which serves 2 mobile apps and does crawling 20-30 sites hourly". My question is what do the apps do? That could easily be where the violation of the TOS is happening. Child porn? Fraud? The lack of clarification is making the OP seem shady. Whats to hide?

sdogruyol 13y ago
Hello there i've shared the applications already. Here : Android : https://play.google.com/store/apps/details?id=com.codehardz.yazargundemi&hl=tr https://play.google.com/store/apps/details?id=com.codehardz.... IOS : https://itunes.apple.com/tr/app/yazar-gundemi/id608022610?mt=8 https://itunes.apple.com/tr/app/yazar-gundemi/id608022610?mt...
- deleted 13y ago
  [deleted]