4 ms·

I sure wouldn't mind hearing the other side of the story. I use DO for a few servers and recommend their services to people all the time.

sdogruyol 13y ago
I also want to hear their story. But they are really not letting me know anything.
- cobrabyte 13y ago
  Sorry to hear that. Surely they'd at least let you know which part of their TOS/AUP you violated. I had to go through their 'verification procedure,' as well. I thought it was odd but if it keeps prices low due to fraud, I really don't mind.
manojlds 13y ago
That is the point isn't it. There is no other side being told.
- dkuntz2 13y ago
  Why isn't that the point? If the author really wanted to get people "on his side", he should have included Digital Ocean's side, specifically the part of their TOS they claimed was being violated.
  - aquadrop 13y ago
    As I understand, he included it. That response from the support is the only information author has.
  - manojlds 13y ago
    > Why isn't that the point? I said that IS the point. > he should have included Digital Ocean's side OP claims they didn't give any
ctb_mg 13y ago
Agreed. From the screenshots we are given it doesn't look like DO gave much information to the customer. However the customer did leave out some screenshots of messages where they supposedly replied with all of their personal information. I suppose to not reveal said sensitive information. I'm wondering now if dropbox reported them for abuse and DO suspects that the account was compromised and is being used maliciously...? Edit: Looking at their backup script, I don't see any error condition or exception handling when the file upload is posted via the dropbox client. It might be that dropbox triggered some kind of abuse/rate limiting with a message to that extent. Without catching that scenario, the cron job would simply keep running... could be a situation where the dropbox user didn't know they were being abusive, were reported by dropbox to DO for abuse, and here we are.

sdogruyol 13y ago

I also want to hear their story. But they are really not letting me know anything.

cobrabyte 13y ago
Sorry to hear that. Surely they'd at least let you know which part of their TOS/AUP you violated. I had to go through their 'verification procedure,' as well. I thought it was odd but if it keeps prices low due to fraud, I really don't mind.

manojlds 13y ago

That is the point isn't it. There is no other side being told.

dkuntz2 13y ago
Why isn't that the point? If the author really wanted to get people "on his side", he should have included Digital Ocean's side, specifically the part of their TOS they claimed was being violated.
- aquadrop 13y ago
  As I understand, he included it. That response from the support is the only information author has.
- manojlds 13y ago
  > Why isn't that the point? I said that IS the point. > he should have included Digital Ocean's side OP claims they didn't give any

ctb_mg 13y ago

Agreed. From the screenshots we are given it doesn't look like DO gave much information to the customer. However the customer did leave out some screenshots of messages where they supposedly replied with all of their personal information. I suppose to not reveal said sensitive information. I'm wondering now if dropbox reported them for abuse and DO suspects that the account was compromised and is being used maliciously...? Edit: Looking at their backup script, I don't see any error condition or exception handling when the file upload is posted via the dropbox client. It might be that dropbox triggered some kind of abuse/rate limiting with a message to that extent. Without catching that scenario, the cron job would simply keep running... could be a situation where the dropbox user didn't know they were being abusive, were reported by dropbox to DO for abuse, and here we are.