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> But in general, occasional (like once a year or less) couple-hour mail queue delays should probably be expected from any mail provider, no? I've hosted a doz
by dangrossman 13y ago
> But in general, occasional (like once a year or less) couple-hour mail queue delays should probably be expected from any mail provider, no?
I've hosted a dozen or so mailboxes at Rackspace Mail (formerly Mailtrust) for several years now. I have experienced zero delayed delivery or service failures of any kind in all those years.
For $2/mo/mailbox ($10/mo minimum total), you get a 100% uptime SLA, 25GB per mailbox, IMAP-push/POP3, good spam filtering and 24/7/365 support. That's 100% uptime or you get paid, and a real person will pick up the phone if you have a problem at 3AM on Christmas, for $2.
- nolok 13y agoGetting an email server to work in 2013 is relatively easy. Fixing it quickly without losing anything when a problem arises and things pile up is not. Having your worst damage in case of critical failure being only 2.5 hours of delay, on a very large scale architecture ? That's genuinely great work. 2.5 hours is not even a failure in email terms.
- Erwin 13y agoThe SLA isn't really great (but that's not exclusive to RS). For RS managed hosting SLA 30 minutes of network downtime means 5% of monthly fee back. So if this counted as downtime (and that's unlikely) and your email was down for 3 hours during your business hours, and if the mail SLA is the same as managed hosting's network SLA you'd get back 60 cents per user. Anyway, Google Apps also has a SLA which would credit 10% of the monthly for less than 99.9% -- but again, that's uptime so "some users not getting email on time" is not going to count.