All you need is GoToMeeting, really. $50/month. Once you have that, you can do remote usability testing. You can share the participant's screen and it syncs up

All you need is GoToMeeting, really. $50/month. Once you have that, you can do remote usability testing. You can share the participant's screen and it syncs up the audio conversation with what is going on on the screen. Eye tracking is mostly unnecessary (and not available via GTM). GTM will even allow the session to be recorded. I also have my clients sit in and mute their line while watching. If you have a rich talk-while-clicking protocol and you are probing at the right times, it is pretty clear where people are having trouble and what they are looking at. When you are done, you can edit in iMovie or most editing software. If you want to do an exit survey, use SurveyMonkey.