I think that's a little unfair. Admins' responsibility to keep everything running, all the time, is their top priority. As an organization scales, it pays off g

I think that's a little unfair. Admins' responsibility to keep everything running, all the time, is their top priority. As an organization scales, it pays off greatly to enforce some homogeneity - especially as the ratio of non-technical users increases. Not everybody can manage their own browser/office suite/mail client, but they always need it to do their work. If you want bleeding edge software across the organization, admins need to have enough extra free time to coordinate the rollout and get the training to support it. Recall the administrators "prime directive" - fix what's broken. If the admin team is swamped with tickets all the time, you'll be stuck with legacy stuff, because they don't have enough time to adapt. We have a joke at work that new stuff gets done during our "infinite amount of free time".