This article contains little support for the statements it makes. I also don't agree that their software is shitty. iOS may have been a bit stale, but I have tw

This article contains little support for the statements it makes. I also don't agree that their software is shitty. iOS may have been a bit stale, but I have two family members (my mother and grandma), who had never used a computer before and could use an iDevice without much instruction. iOS < 7 was very simple and logical (I haven't made my mind up about 7 yet) and the applications (iPhoto, iMovie et al.) work well and are very usable for a non-expert users (who don't care what iPhoto stores its metadata in). I think the more serious problem that Apple should solve is the hiccups in their cloud services. A significant (but different) subset of my iTunes Match songs is not playable most of the times. iMessage messages arrive in a more or less random order on random devices. Facetime calls come in on some devices, but not others. Most of my iOS wielding friends/family (and myself) have switched to other services. Facebook Chat works great, Skype is acceptable for video calling. Another threat is the lack of differentiation in their product portfolio. So far, uniformity worked well for them, but some people switch to platforms to get a larger (phone) screen, a better camera, a cheaper phone, etc.