This isn't a great analogy, because the absence of Turkish coffee isn't a case of malice. They have to degrade service (i.e. take the coffee off the menu) in th

This isn't a great analogy, because the absence of Turkish coffee isn't a case of malice. They have to degrade service (i.e. take the coffee off the menu) in that way in order to survive. It's not malicious for a business to do things that are slightly shitty but necessary in order to stay alive. On the other hand, there are a lot of cases where bad code and processes are a result of, if rarely malice, intentional and socially negative behaviors (that aren't justified by a need for survival). "Launch and flee" is often intentional.