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I think the core point being made is that Experts Exchange was not evil. They were annoying. They had a business model that was never great, but worked okay u
by Lazare 13y ago
I think the core point being made is that Experts Exchange was not evil. They were annoying.
They had a business model that was never great, but worked okay until someone came along with a better one. At which point they messily exploded because nobody (with the exception of a few employees and top contributors) actually liked them. They kept popping up in google results, but when they clicked on them it never actually solved your problem. Their web design was annoying, the cloaking was frustrating, and the actual content was often terrible. It often read like a transcript of a tier 1 tech support call that had been conducted in another language then translated into yours via google translate, and it was rife with errors or the classic "I have a problem with X...nevermind, I fixed it!", which is the sort of thing which fills everyone who finds it later because they're having the same problem with RAGE. Did our friendly sexchange experts deserve that rage? Not really, but it was their fault. EE was setup such that the average user saw tons of poor quality answers; SO was setup such that the average user saw good quality answers. Ultimately that comes right back to the door of the devs and designers.
I'd sum the blog post up as "Hey, Experts Exchange was annoying, mostly useless, and vaguely scummy, but it was staffed with good people doing the best they could, and it wasn't outright evil!" And he's right. Evil is a high bar; EE never even approached it.
What they were was incompetent. And SO called them out on it, and Andy is hurt by it. He has every right to be, but it doesn't change the fact that EE was is effectively gone, and deservedly so. And 99.99% of the people who ever tried to use EE will be pleased.