4 ms·

The author is upset because he was accused, and charged, for breaking a bed that he says he didn't break. It also sounds like the customer service wasn't great

by mkmk 13y ago

The author is upset because he was accused, and charged, for breaking a bed that he says he didn't break. It also sounds like the customer service wasn't great on AirBnB's part. This is actually an interesting point, but unfortunately the message is weakened by references to the murder rate in Chicago and insinuations of covered-up rapes and murders in AirBnB apartments.

peterwwillis 13y ago
It doesn't help that it's a completely anonymous post. If they had put their reputation behind it maybe it would carry more weight. On the other hand, it's much easier to attack someone anonymously as there's no way to respond to it.
- ianstallings 13y ago
  He/she might be in a lawsuit and worried that his post will cause trouble. Just one reason he could be anonymous. Perhaps he/she also worries about retribution. Who knows.
owenmarshall 13y ago
Yeah, the point is almost completely lost in the histrionics, but if he's correct that AirBnb places a higher value on protecting renters than on guests the system is open for abuse. That's not to say that is what happened in this case; one side of the story, and all. But just think - AirBnb could've avoided this discussion entirely for the cost of a crappy IKEA bed. Eat the $350, silently flag both parties - the property owner to see if they are trying a scam, and the author to see if he has any damage complaints in the future - and move on. Then we wouldn't even have to wonder who was in the right and who was in the wrong!
- toomuchtodo 13y ago
  >But just think - AirBnb could've avoided this discussion entirely for the cost of a crappy IKEA bed. Eat the $350, silently flag both parties - the property owner to see if they are trying a scam, and the author to see if he has any damage complaints in the future - and move on. Then we wouldn't even have to wonder who was in the right and who was in the wrong! Yes. Exactly this. This is how you do business.
- kalleboo 13y ago
  > AirBnb could've avoided this discussion entirely for the cost of a crappy IKEA bed. Eat the $350 This is what AirBnB did for us. I rented an AirBnB house with some friends, and after we checked out we got some bogus charges from the hosts (plumber's fee… it's our fault they have poor plumbing?). AirBnB told us they ruled in our favor and we didn't have to pay, they told the host they ruled in their favor and gave them the money. Another anecdote to the pile.

by mkmk 13y ago

peterwwillis 13y ago

It doesn't help that it's a completely anonymous post. If they had put their reputation behind it maybe it would carry more weight. On the other hand, it's much easier to attack someone anonymously as there's no way to respond to it.

ianstallings 13y ago
He/she might be in a lawsuit and worried that his post will cause trouble. Just one reason he could be anonymous. Perhaps he/she also worries about retribution. Who knows.

owenmarshall 13y ago

Yeah, the point is almost completely lost in the histrionics, but if he's correct that AirBnb places a higher value on protecting renters than on guests the system is open for abuse. That's not to say that is what happened in this case; one side of the story, and all. But just think - AirBnb could've avoided this discussion entirely for the cost of a crappy IKEA bed. Eat the $350, silently flag both parties - the property owner to see if they are trying a scam, and the author to see if he has any damage complaints in the future - and move on. Then we wouldn't even have to wonder who was in the right and who was in the wrong!

toomuchtodo 13y ago
>But just think - AirBnb could've avoided this discussion entirely for the cost of a crappy IKEA bed. Eat the $350, silently flag both parties - the property owner to see if they are trying a scam, and the author to see if he has any damage complaints in the future - and move on. Then we wouldn't even have to wonder who was in the right and who was in the wrong! Yes. Exactly this. This is how you do business.
kalleboo 13y ago
> AirBnb could've avoided this discussion entirely for the cost of a crappy IKEA bed. Eat the $350 This is what AirBnB did for us. I rented an AirBnB house with some friends, and after we checked out we got some bogus charges from the hosts (plumber's fee… it's our fault they have poor plumbing?). AirBnB told us they ruled in our favor and we didn't have to pay, they told the host they ruled in their favor and gave them the money. Another anecdote to the pile.