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Right. But "tell them to fuck off" is just an emotionally-charged, internal shorthand for "their demands are unreasonable, so using the normal niceties let them
by gojomo 13y ago
Right. But "tell them to fuck off" is just an emotionally-charged, internal shorthand for "their demands are unreasonable, so using the normal niceties let them know we can't provide what's been requested".
Anyone so literal-minded to think such hyperbole is a actual request to tell a customer to "fuck off" is not qualified to be either a CEO or a Customer Support Representative.
- larrik 13y agoTrue, but a CEO should know not to send anything in poor taste in email at all. Stuff like this can happen, and not always by accident.
- gojomo 13y agoCEOs are people with frustrations and lapses too. And some high-functioning teams use extremely ribald language internally. Composing every internal message to a "what if this become public?" standard is the safest policy, but imposes such costs on clarity/motivation/speed that it might not be the optimal policy.
- protomyth 13y agoUsing "ribald language internally" might be ok until you get into your first lawsuit with discovery. It does tend to rub a jury a bit wrong.