Haha, it wasn't a joke. He said it under the assumption that in no way it would be forwarded to the customer. Oooops. Employees are always saying stuff like tha

Haha, it wasn't a joke. He said it under the assumption that in no way it would be forwarded to the customer. Oooops. Employees are always saying stuff like that, sort of a behind the scenes tough guy/gal thing, while smiling to the customer. It's just a human way to deal with customer frustration I guess.