So... are we going to hear the other side of this? I mean, sometimes the 'customer is not always right' and I think it's fair to assume he is mostly sorry only

So... are we going to hear the other side of this? I mean, sometimes the 'customer is not always right' and I think it's fair to assume he is mostly sorry only because he got caught. But I want to know what the issue was that prompted such a forceful reply.