>> Probably just unfortunate wording. Yes. People sometimes spend too much time parsing tone of written text (hmm, I wonder why the OP talks about using video

>> Probably just unfortunate wording. Yes. People sometimes spend too much time parsing tone of written text (hmm, I wonder why the OP talks about using video for face-to-face communication?). I can't tell you how many times I've told people working for me to stop spending time parsing the tone of an email from a coworker or client and just pick up the phone and call them. Most of the time, any concerns with a poorly worded (or angry-sounding) e-mail are cleared up with a 2 minute conversation.