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The granularity with which you can recognize trends and speak to exactly what your customers are looking for in copy is far enhanced by keeping a document like
by scottbrit 13y ago
The granularity with which you can recognize trends and speak to exactly what your customers are looking for in copy is far enhanced by keeping a document like this than memory or mnemonics.
- lotsofcows 13y agoThis is an interesting point. I tend to document Q/As that take me more than a couple of seconds to answer. If I logged every time I looked up a question in my notes file, would I get a sense of cycles or trends?
- Ixiaus 13y agoI guess I mis-read the post because it sounded like the most important document of my life, not for product management. I will agree that it's important when you're a business and you want to keep tabs on your customers and their use of the product but I still doubt the point that it's the most important document (except for product management or customer development or customer research).