I feel like the title is little misleading or maybe I'm just bias and I immediately thought that he got a developer job when he is "just" a social media/helpdes

I feel like the title is little misleading or maybe I'm just bias and I immediately thought that he got a developer job when he is "just" a social media/helpdesk kind a person, which is a job that needs to be done of course, but there are a lot more qualified people to do it than there are engineers