Agreed. The thing I took most from your article was where you mentioned the email was fairly concise, not long winded to end up with a "ugh, a book, deeelete"

Agreed. The thing I took most from your article was where you mentioned the email was fairly concise, not long winded to end up with a "ugh, a book, deeelete" response. Since I worked from a BlackBerry for so long, I find that emails that are about the length of these 3 messages (individually, not combined) is about as much as you can expect people to really read... more than that deserves a phone call most of the time.