Soft skills are a form of credential too. I'd say it's one of the most important credentials you can have. People can learn to program, learn systems and even

Soft skills are a form of credential too. I'd say it's one of the most important credentials you can have. People can learn to program, learn systems and even learn whole languages. But often, they have the most difficulty learning to communicate empathically and effectively. This is a vital skill that, I believe, is more important than just knowing systems or knowing how to program. The other stuff you can work on the side. Talking to people on a humane level seems to be largely ignored or even regarded with condescension among technical people and I think that's really a shame.