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I noticed the 'do things that don't scale' actions like delivering a trophy with cookies to the 10k user or writing personalized emails to every new customer.
by Oculus 13y ago
I noticed the 'do things that don't scale' actions like delivering a trophy with cookies to the 10k user or writing personalized emails to every new customer.
- patrickambron 13y agoYes within the company we've adopted a motto "customer service is the most underrated marketing channel". I think this is what has driven most of our steady growth which comes through word of mouth