I agree wholeheartedly and I have contemplated writing a blog post similar to the OP. One thing I've noticed a lot of is developers (or managers who are ex-deve

I agree wholeheartedly and I have contemplated writing a blog post similar to the OP. One thing I've noticed a lot of is developers (or managers who are ex-developers) who feel like being very nice 80% of the time makes up for their horrible rudeness and lack of empathy and inability to communicate 20% of the time. I think a good analogy is if you're a violent criminal and a felon you're likely not committing felonies 98% of your waking hours in society, but the other 2% is a big enough problem that it's more important than your acceptable behavior at other times. If you melt down when the work isn't easy, or people have questions or there is the slightest bit of disagreement, it doesn't matter how nice you are when things are going well.