mattbarrie pops up here, but not available to his paying(!) customers at freelancer. He was never able to explain to me how the project that I started and paid

mattbarrie pops up here, but not available to his paying(!) customers at freelancer. He was never able to explain to me how the project that I started and paid for in thousands of $$ was closed by the developer who did not deliver anything. And the kicker is that I couldn't even leave a feedback!