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I feel like I shouldn't have to 'jump through hoops' to get my money back - if it's such a non problem why do you even have minimum amounts for withdrawals? ta

by SlavD 13y ago

I feel like I shouldn't have to 'jump through hoops' to get my money back - if it's such a non problem why do you even have minimum amounts for withdrawals? talking to your support / dispute resolution team is a waste of time - I felt like they're one of those $1/hr people who just don't care now it's a violation of your ToS but at the time when I described the situation to one of your support guys it was OK... I even told him that I'm not happy and that I'm being brushed off - I even mentioned that I'll write about it somewhere - but he didn't care about any of that - he ended our conversation with: "Thank you for contacting Freelancer.com, please don't hesitate to contact us again if you have any other questions or concerns." That's just a customer service FAIL at it's best! I'm glad that the time came and all of that gets described here It's time for you guys to wake up and stop treating your customers like cattle!

mattbarrie 13y ago
Hi SlavD There's no jumping through hoops, but a few things to be aware of. You can't deposit funds through one payment method e.g. credit card, and withdraw funds through another e.g. wire transfer. This is money exchange and we are not allowed to provide this. Refunds are different from withdrawals. Refunds can be for any amount at any time. Withdrawals have a minimum because we have people trying to withdraw $10 via an International Wire Transfer and they then complain either why the wire was not sent (because it costs $25 to send) or because no funds turned up at the other end after intermediary bank charges. The support team and dispute resolution are well trained. If you would like to email me the ticket IDs I will be happy to send them to quality assurance to review.
- SlavD 13y ago
  well - you guys have all the answers - how good. interestingly enough none of the other websites requires you to file a support case to get their own money back! anyway I did follow your process too and guess what? - nothing - you still have my $7 - but hey don't loose sleep over it - you can keep it (I spend more for breakfast) - there is no chance u're getting any more of my money or anyone I know

by SlavD 13y ago

mattbarrie 13y ago

Hi SlavD There's no jumping through hoops, but a few things to be aware of. You can't deposit funds through one payment method e.g. credit card, and withdraw funds through another e.g. wire transfer. This is money exchange and we are not allowed to provide this. Refunds are different from withdrawals. Refunds can be for any amount at any time. Withdrawals have a minimum because we have people trying to withdraw $10 via an International Wire Transfer and they then complain either why the wire was not sent (because it costs $25 to send) or because no funds turned up at the other end after intermediary bank charges. The support team and dispute resolution are well trained. If you would like to email me the ticket IDs I will be happy to send them to quality assurance to review.

SlavD 13y ago
well - you guys have all the answers - how good. interestingly enough none of the other websites requires you to file a support case to get their own money back! anyway I did follow your process too and guess what? - nothing - you still have my $7 - but hey don't loose sleep over it - you can keep it (I spend more for breakfast) - there is no chance u're getting any more of my money or anyone I know