Thanks OA has contradictions (Sony Walkman only competition then acknowledging iPod's lack of features vs other mp3 players) and fails to recognise Apple's cen

Thanks OA has contradictions (Sony Walkman only competition then acknowledging iPod's lack of features vs other mp3 players) and fails to recognise Apple's central drive - ease of use. The iMac, iPod, iTunes made things easy. The lack of features was a feature. "Apple stores will need to keep their true believer sales staff energised to sell ten versions of the iPhone to customers who will no longer feel fortunate to even be in the store." The queue that forms outside the Birmingham UK Apple store most mornings these days is people trying to get things fixed. It used to be people trying to buy the new things. In that sense, the OA has a point.