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I use to hold stories like these as an example of a broken internal process, because someone outside your company had to tell the world about their problems wit
by jared314 13y ago
I use to hold stories like these as an example of a broken internal process, because someone outside your company had to tell the world about their problems with you, instead of just fixing it by telling you. Now, it just feels normal. Perhaps, it has always been like this and I just didn't notice.
- kamjam 13y agoBut it's the same reason big companies hire management consultants, because sometimes something is broken and internally it is impossible to see. You need that fresh pair of eyes without all the baggage to get a fresh perspective. Not saying this is the case here, but I can see how it happens.