In point of fact, in this instance they've had four phone calls and a talk with a supervisor. To add another anecdote, when my Paypal account was frozen (a cli

In point of fact, in this instance they've had four phone calls and a talk with a supervisor. To add another anecdote, when my Paypal account was frozen (a client paid me on Paypal during an apartment move, which looked like "Somebody just tried to move 3 months of typical revenue through a novel IP address IN JAPAN!"), it took less than a minute on the phone to resolve. I think people's perceptions of Paypal's fraud department are like people's perceptions of Microsoft's security: dominated by a poor record from a decade ago. Both businesses have gotten religion on this topic in the interim.