4 ms·
It's not just presales. When any kind of fraud alert is triggered, PayPal freezes the account. There is no way to get a human being on the phone to understand
by grandalf 13y ago
It's not just presales. When any kind of fraud alert is triggered, PayPal freezes the account. There is no way to get a human being on the phone to understand why the account was frozen, when it will be unfrozen, etc. Even if it's obvious to any reasonable human that no fraud occurred.
- patio11 13y agoIn point of fact, in this instance they've had four phone calls and a talk with a supervisor. To add another anecdote, when my Paypal account was frozen (a client paid me on Paypal during an apartment move, which looked like "Somebody just tried to move 3 months of typical revenue through a novel IP address IN JAPAN!"), it took less than a minute on the phone to resolve. I think people's perceptions of Paypal's fraud department are like people's perceptions of Microsoft's security: dominated by a poor record from a decade ago. Both businesses have gotten religion on this topic in the interim.
- speleding 13y agoI keep reading complaints about not being able to get someone on the phone, but the only two times I've had issues I've had someone on the phone in minutes and it was dealt with right away. We do a fairly large volume through PayPal, so perhaps they have better service for larger accounts?
- kalleboo 13y agoWhen our account was frozen, PayPal called us.