In my hometown they replaced old buttons that emitted a sound and a visual cue (green light silhouette on the device) with touch-sensitive devices that doesn't

In my hometown they replaced old buttons that emitted a sound and a visual cue (green light silhouette on the device) with touch-sensitive devices that doesn't blink, sound or anything. For months we kept on 'pushing' on it and then once or twice I saw some of them being lit for a few days and now they still seem to be 'dead'. Something's wrong with the interface and the local authorities badly managing urban infrastructure.