It sounds like he has lost work several times, which would mean that it's a valid complaint. I would've thought so too until you read how he purposely clicked

It sounds like he has lost work several times, which would mean that it's a valid complaint. I would've thought so too until you read how he purposely clicked Cancel on prompts attempting to help him save his work because he was "too busy". If there is a setting to auto save then either it's not on by default There is such a setting, and it is on by default. for some reason it doesn't work for him Unfortunately when you're a Device Hipster it's easier to find things to dislike about Surface and like about iPad.