6 ms·

And like always: I'm around to answer questions.

by jnoller 13y ago

workhere-io 13y ago
Cloud Files invalidations: Is it technically possible to make invalidations that are performed in just a couple of minutes or even seconds? That's a feature I really miss both on Cloud Files and on CloudFront.
- jnoller 13y ago
  Checking with the product team right now.
- creiht 13y ago
  Hi, I work on the cloudfiles team. I'm assuming that you are talking about the TTL setting for the container that is exposed to the CDN. Currently, the minimum that it can be is 15 minutes. We partner with Akamai for the CDN functionality, so while we get all the benefits of the Akamai network, we also have to work within the parameters of their systems. Would you mind sharing more about your use case for needing shorter TTLs?
  - workhere-io 13y ago
    I'm assuming that you are talking about the TTL setting for the container that is exposed to the CDN Actually I'm talking about what you refer to as edge purge (http://www.rackspace.com/blog/cloud-files-cdn-gets-edge-purge/ http://www.rackspace.com/blog/cloud-files-cdn-gets-edge-purg...) and AWS refers to as invalidations.
    - creiht 13y ago
      Ahh, sorry. Yes, there are limitations around edge purging (how many you can do at a time, and how long it takes for the purges to occur). All of these are also dependent on parameters defined by Akamai. I'll pass the feedback on to our product team as we try to make that experience better. Thanks!
fizz_and_buzz 13y ago
Why not Germany :( Or rather why is it restricted to the US and the UK?
- jnoller 13y ago
  It's not: I just pushed a change to master and I am waiting on the cache to invalidation. Anyone anywhere can use either the UK or US clouds. I made a mistake saying "I am in..."
beech 13y ago
I've signed up to about 4 different hosts recently (including Rackspace) to test them out. If I wanted to take you up on the offer would I have to sign up for a new account or can it be back dated? Thanks!
- jnoller 13y ago
  I apologize; new accounts only - we can not back date or apply to existing. Limitations! :(
  - beech 13y ago
    Understandable, cheers!
deleted 13y ago
[deleted]
- jnoller 13y ago
  Got it - escalating to the product teams. As for the final one: > Why does Rackspace's API use "Keystone" auth instead of just API tokens or Oauth like everyone else? We would have to create a special Rackspace auth system just to support Rackspace with our service. Everyone else in the world uses Oauth or API tokens, or passwords which works a lot like API tokens, but Rackspace uses this crazy system nobody else in the world uses that requires refreshing tokens. Actually, Token-based auth is quite common, as well as token refreshes. This is pretty standard for cloud provider APIs for compute, storage, etc. Amazon, Rackspace, Google and others all use the account -> API Key model. This actually uses API tokens which is the industry and OpenStack standard. For OAuth - we've discussed this, there is a cloud partner in the cloud tools market place which does this. This isn't the first time I've gotten this request, so I'm going to pass it to the product teams as well.
  - deleted 13y ago
    [deleted]
  - deleted 13y ago
    [deleted]
  - frankydp 13y ago
    The parent was an extremely direct explanation of limitations that should be shown. It's deletion greatly reduced this discussion.
asb 13y ago
Is there any possibility Rackspace may add a spot market to their product offering? Indeed if you or anyone else has any insight as to why Amazon remains (to my knowledge) the only "cloud" hosting vendor to offer spot pricing I'd be very interested.
- jnoller 13y ago
  I'm going to apologize - but I can not comment future-looking/roadmap items like this. I can say I would like it - but beyond that not much else.
  - asb 13y ago
    I expected that, thanks anyway. Really I was just checking there wasn't some sort of "Rackspace is fundamentally opposed to the concept of spot pricing" belief I had missed somewhere. Cheers.
larrys 13y ago
From what I see there is no restriction if you are an existing rackspace customer to get this discount for anything new. So you may want to consider a way that the discount can be applied on any new services signed up for in the existing cloud panel. While it's trivial for someone to sign up for a new account, it would make more sense (for your tracking purposes) to have people just enable the discount (once again on additional services) in an existing RS cloud account. Besides would like to just manage everything from the same account generally.
- jnoller 13y ago
  I agree; in a perfect world (and the one I'd like to see) we would be able to apply this to existing accounts. Given internal limitations though, it's not as simple as it should be. Let me talk to customer service and see if we can do this if a user contacts us.
ujsfdo 13y ago
Can you fix apps.rackspace email? I've been using it for 2 years now and I am unable to compose emails on iOS devices. The compose pain won't respond to the device keyboard. Otherwise great.
- jnoller 13y ago
  Sent to the product team
- rackerhazzard 13y ago
  ujsfdo, try https://app.rackspace.com/mobile https://app.rackspace.com/mobile and let me know what you think.
zzzcpan 13y ago
Will I be able to sign up for developer discount next year?
- jnoller 13y ago
  We do not have an end date for this discount right now. Hopefully we can just continually improve it.
viraptor 13y ago
Any chance that you're going to improve the instance startup time soon? It's really bad now - even compared to a naïve setup of devstack on small spinning medium. I'm sure that lots of your customers use the latest release of ubuntu as a base image so I'd expect it is cached locally on most hosts... I don't get why it would take minutes to spawn a new instance in that case :( (Openstack dev's perspective)
- jnoller 13y ago
  Yes. This is an extremely high priority

And like always: I'm around to answer questions.

by jnoller 13y ago

And like always: I'm around to answer questions.

Cloud Files invalidations: Is it technically possible to make invalidations that are performed in just a couple of minutes or even seconds? That's a feature I really miss both on Cloud Files and on CloudFront.

jnoller 13y ago
Checking with the product team right now.
creiht 13y ago
Hi, I work on the cloudfiles team. I'm assuming that you are talking about the TTL setting for the container that is exposed to the CDN. Currently, the minimum that it can be is 15 minutes. We partner with Akamai for the CDN functionality, so while we get all the benefits of the Akamai network, we also have to work within the parameters of their systems. Would you mind sharing more about your use case for needing shorter TTLs?
- workhere-io 13y ago
  I'm assuming that you are talking about the TTL setting for the container that is exposed to the CDN Actually I'm talking about what you refer to as edge purge (http://www.rackspace.com/blog/cloud-files-cdn-gets-edge-purge/ http://www.rackspace.com/blog/cloud-files-cdn-gets-edge-purg...) and AWS refers to as invalidations.
  - creiht 13y ago
    Ahh, sorry. Yes, there are limitations around edge purging (how many you can do at a time, and how long it takes for the purges to occur). All of these are also dependent on parameters defined by Akamai. I'll pass the feedback on to our product team as we try to make that experience better. Thanks!

fizz_and_buzz 13y ago

Why not Germany :( Or rather why is it restricted to the US and the UK?

jnoller 13y ago
It's not: I just pushed a change to master and I am waiting on the cache to invalidation. Anyone anywhere can use either the UK or US clouds. I made a mistake saying "I am in..."

beech 13y ago

I've signed up to about 4 different hosts recently (including Rackspace) to test them out. If I wanted to take you up on the offer would I have to sign up for a new account or can it be back dated? Thanks!

jnoller 13y ago
I apologize; new accounts only - we can not back date or apply to existing. Limitations! :(
- beech 13y ago
  Understandable, cheers!

deleted 13y ago

[deleted]

jnoller 13y ago
Got it - escalating to the product teams. As for the final one: > Why does Rackspace's API use "Keystone" auth instead of just API tokens or Oauth like everyone else? We would have to create a special Rackspace auth system just to support Rackspace with our service. Everyone else in the world uses Oauth or API tokens, or passwords which works a lot like API tokens, but Rackspace uses this crazy system nobody else in the world uses that requires refreshing tokens. Actually, Token-based auth is quite common, as well as token refreshes. This is pretty standard for cloud provider APIs for compute, storage, etc. Amazon, Rackspace, Google and others all use the account -> API Key model. This actually uses API tokens which is the industry and OpenStack standard. For OAuth - we've discussed this, there is a cloud partner in the cloud tools market place which does this. This isn't the first time I've gotten this request, so I'm going to pass it to the product teams as well.
- deleted 13y ago
  [deleted]
- deleted 13y ago
  [deleted]
- frankydp 13y ago
  The parent was an extremely direct explanation of limitations that should be shown. It's deletion greatly reduced this discussion.

asb 13y ago

Is there any possibility Rackspace may add a spot market to their product offering? Indeed if you or anyone else has any insight as to why Amazon remains (to my knowledge) the only "cloud" hosting vendor to offer spot pricing I'd be very interested.

jnoller 13y ago
I'm going to apologize - but I can not comment future-looking/roadmap items like this. I can say I would like it - but beyond that not much else.
- asb 13y ago
  I expected that, thanks anyway. Really I was just checking there wasn't some sort of "Rackspace is fundamentally opposed to the concept of spot pricing" belief I had missed somewhere. Cheers.

larrys 13y ago

From what I see there is no restriction if you are an existing rackspace customer to get this discount for anything new. So you may want to consider a way that the discount can be applied on any new services signed up for in the existing cloud panel. While it's trivial for someone to sign up for a new account, it would make more sense (for your tracking purposes) to have people just enable the discount (once again on additional services) in an existing RS cloud account. Besides would like to just manage everything from the same account generally.

jnoller 13y ago
I agree; in a perfect world (and the one I'd like to see) we would be able to apply this to existing accounts. Given internal limitations though, it's not as simple as it should be. Let me talk to customer service and see if we can do this if a user contacts us.

ujsfdo 13y ago

Can you fix apps.rackspace email? I've been using it for 2 years now and I am unable to compose emails on iOS devices. The compose pain won't respond to the device keyboard. Otherwise great.

jnoller 13y ago
Sent to the product team
rackerhazzard 13y ago
ujsfdo, try https://app.rackspace.com/mobile https://app.rackspace.com/mobile and let me know what you think.

zzzcpan 13y ago

Will I be able to sign up for developer discount next year?

jnoller 13y ago
We do not have an end date for this discount right now. Hopefully we can just continually improve it.

viraptor 13y ago

Any chance that you're going to improve the instance startup time soon? It's really bad now - even compared to a naïve setup of devstack on small spinning medium. I'm sure that lots of your customers use the latest release of ubuntu as a base image so I'd expect it is cached locally on most hosts... I don't get why it would take minutes to spawn a new instance in that case :( (Openstack dev's perspective)

jnoller 13y ago
Yes. This is an extremely high priority