Precisely. The job is already automated; the worker is a value-add resource. That's not entirely unlike what many other 'advanced' roles do, just in a different

Precisely. The job is already automated; the worker is a value-add resource. That's not entirely unlike what many other 'advanced' roles do, just in a different form. The same applies to technical support - for the most part, there's FAQs and the like to resolve common problems, but also additionally there's tech support people who can value-add by solving the more difficult, fuzzier issues.