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One thing I thought was funny was when he suggested that perhaps the information desk worker might instead work remotely via video chat. She laughed at the sugg
by staunch 13y ago
One thing I thought was funny was when he suggested that perhaps the information desk worker might instead work remotely via video chat. She laughed at the suggestion, saying that was a long way off. I saw this exact use case, and I mean exact use case, in Japan a couple weeks ago. It's technically trivial at this point.
- guard-of-terra 13y agoIt's not much cheaper but much more limiting - you no longer can help people out. It's an example of false economy.
- hershel 13y agoThey used it in japan. It's probably economic. Why, because you could: 1. Outsource the job. 2. Use dead times more efficiently/share loads. 3. Now it's easier to automate more stuff. For example, after hearing you're request , the lady could give you a map+text+video explanations and move to the next customer.
- icebraining 13y agoIt depends on the volume. Often you can handle the 80% case with VAs, and then have just one or two people to handle the rest. A good example is banks: mine still has tellers, just much, much less than before ATMs were common.