Yep, sounds like an accurate description. Or at least, it wouldn't surprise me at all to have such an experience. But then again, I think I'd never be so foolis

Yep, sounds like an accurate description. Or at least, it wouldn't surprise me at all to have such an experience. But then again, I think I'd never be so foolish and even _try_ to do something like that online: Germany is easily 10 years behind countries like the U.S., Canada, Australia, etc. If there's a possibility to snail mail something, I'd choose that any time. Or show up in person at the office in question. Not that the latter would be an experience any more pleasant...