Once reported/found, study the bug, reproduce it, debug it, and try to understand as much as you can about it, but once you get stuck, even for a couple of minu

Once reported/found, study the bug, reproduce it, debug it, and try to understand as much as you can about it, but once you get stuck, even for a couple of minutes, take all that you have found about it, form a simple, clear way of presenting this problem to someone else, contact that person and deliver the explanation. From here it's collecting three things, answers to future questions, better understanding of the system, and more efficient ways of finding out about a bug. These three complete each other and would help you reach faster either the solution, or the question to your colleague/friend/support person/IRC/forum/other.