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Some things seem to work better now, I freely admit I've had less trouble when reuploading for the second time today. Still, the majority of no-go's like not be
by endymi0n 13y ago
Some things seem to work better now, I freely admit I've had less trouble when reuploading for the second time today. Still, the majority of no-go's like not being able to read PDFs generated on OSX, workflows that as a best case scenario take more time and effort than with paper or not being able to receive mails signed with an official German electronic ID fully remain.
Yup, it's a quite emotional rant based on some experiences that were unique to my timing and circumstances and yes, from the non-government big insurances and banks you are mentioning, I've already seen much better.
Maybe I should not have been generalizing here, but regularly using and accessing services as the european Tax ID verification or the ECB exchange rate APIs, I could find many many more horrifying examples of user and developer experience and honestly I haven't seen a good counterexample that would give me hope.
To this date, usability and convenience in Government are a one-way street: As a business owner, I'm forced to file my taxes electronically, however electronic bank statements and bills in electronic document formats are still not regularly accepted by the tax authorities...