Really good points, Nikos. At Huddle we faced this issue a few years ago and ended up dropping our free package. Especially for businesses, there's often just

Really good points, Nikos. At Huddle we faced this issue a few years ago and ended up dropping our free package. Especially for businesses, there's often just no point in trying to support free users. In the long run, everybody has done better for it. There is one type of user you might not have considered yet, though: Charities. We started the Huddle Foundation [0], which provides free accounts to Non-Profits, for up to 25 users. They get all the standard features that Huddle provides (in other words, everything except advanced customisation which is really just visual stuff). We do it through a company called TechSoup. I recommend you look into something like this, because most charities really don't need to be spending money on stuff like this. It's better and more useful for them if they stick with one platform instead of hopping from one to the other to the other as free trials run out. You'd probably be a hero in many charity recruiters' eyes :) [0]: http://www.huddle.com/foundation/ http://www.huddle.com/foundation/ [1]: http://www.techsoup.org/ http://www.techsoup.org/