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OP here. They haven't refused of a refund per se, but since I am unable to reach them with the second request - it is comparable to "let's leave this be and may
by vilpponen 13y ago
OP here. They haven't refused of a refund per se, but since I am unable to reach them with the second request - it is comparable to "let's leave this be and maybe it will go away".
- jeffclark 13y agoIf it's really just a front-end bug, chances are they're getting lots of calls just like yours. You may just be part of a pile of callback tickets once the bug is fixed and all the refunds are processed. Or, they could still be trying to track down the root cause of the bug in the first place.