5 ms·

Thanks to the author for including RyanAir's awful booking reservation website. This piece of garbage is filled with traps and puzzles in order to sneak additio

Thanks to the author for including RyanAir's awful booking reservation website. This piece of garbage is filled with traps and puzzles in order to sneak additional costs onto you. God I hate this carrier a well as the world's "cheaper is better" attitude.

victoriap 13y ago
How does it compare to Godaddy checkout?
- dylz 13y ago
  Godaddy is slightly worse. Though this is a side effect of things like "government required disclosure".
- eCa 13y ago
  Godaddy is basically scrolldown+click correct button three times. Ryanair is trap upon trap. Radiobuttons and checkboxes all over the place, and if you forget to confirm not wanting a bag you have to start over on that page and hit all the right settings again. Multiply that five-six times... (And I wouldn't be surprised if Parsons and O'Leary are buddies.)
- JohnTHaller 13y ago
  Bulk Register (eNom) puts bogus products in your cart when you purchase a domain like 'free' trials of cloud storage or automatic mobile website generation EVERY single time you buy or renew a domain name. If you miss the fact that they snuck it in there, they start billing you after a month. Just a crappy way to do business.
seiji 13y ago
Ryan Air is the worst web presence online. It makes a great next-generatin Turing Test -- given zero information about the website (like a person just going to it for the first time), can an artificial intelligence book something on the Ryan Air website with no upsell purchases and not letting the booking process time out (which seems to be between 5 and 30 seconds for each of their 14 steps)?
stevoski 13y ago
I recently tried to book a Ryanair flight. I cancelled in disgust when I got an "error" message that read something like, "Error: You didn't select a bus sightseeing tour option". Instead I chose to fly with a competitor, operating out of a less convenient airport, but with a less scummy online purchase process. However Ryanair had a 2012 net income of €374 million. That implies their scummy model is successful. This makes me sad.
- genericacct 13y ago
  i wonder how much of those are due to rebooking fees...
GuiA 13y ago
> God I hate this carrier a well as the world's "cheaper is better" attitude. RyanAir has enabled people who could not afford to travel in the past to be able to do so (especially in Europe, where many immigrants have family in North Africa/Eastern countries). While I share your contempt for some of RyanAir's practices, I do think that low cost flights are good for society as a whole.
redthrowaway 13y ago
You can do cheap properly. Look at WestJet in Canada (also in the States now, I believe): cheap, no frills, and great service with friendly staff. One of their claims to fame is that, when starting out, they lacked the money to pay competitive wages and so had a very generous equity scheme. This resulted, at one point, in over 40% of their staff being millionaires. When you have that kind of stake in the company's reputation and success, the level of give-a-shit rises substantially.
Amadou 13y ago
I've never had to deal with RyanAir, but I have to give them credit for their criticism of all the bullshit with airport security - this what their website actually looked like for at least a day: http://www.owenkelly.net/763/ryanairs-new-check-in-procedure/ http://www.owenkelly.net/763/ryanairs-new-check-in-procedure...

victoriap 13y ago

How does it compare to Godaddy checkout?

dylz 13y ago
Godaddy is slightly worse. Though this is a side effect of things like "government required disclosure".
eCa 13y ago
Godaddy is basically scrolldown+click correct button three times. Ryanair is trap upon trap. Radiobuttons and checkboxes all over the place, and if you forget to confirm not wanting a bag you have to start over on that page and hit all the right settings again. Multiply that five-six times... (And I wouldn't be surprised if Parsons and O'Leary are buddies.)
JohnTHaller 13y ago
Bulk Register (eNom) puts bogus products in your cart when you purchase a domain like 'free' trials of cloud storage or automatic mobile website generation EVERY single time you buy or renew a domain name. If you miss the fact that they snuck it in there, they start billing you after a month. Just a crappy way to do business.

seiji 13y ago

Ryan Air is the worst web presence online. It makes a great next-generatin Turing Test -- given zero information about the website (like a person just going to it for the first time), can an artificial intelligence book something on the Ryan Air website with no upsell purchases and not letting the booking process time out (which seems to be between 5 and 30 seconds for each of their 14 steps)?

stevoski 13y ago

I recently tried to book a Ryanair flight. I cancelled in disgust when I got an "error" message that read something like, "Error: You didn't select a bus sightseeing tour option". Instead I chose to fly with a competitor, operating out of a less convenient airport, but with a less scummy online purchase process. However Ryanair had a 2012 net income of €374 million. That implies their scummy model is successful. This makes me sad.

genericacct 13y ago
i wonder how much of those are due to rebooking fees...

GuiA 13y ago

> God I hate this carrier a well as the world's "cheaper is better" attitude. RyanAir has enabled people who could not afford to travel in the past to be able to do so (especially in Europe, where many immigrants have family in North Africa/Eastern countries). While I share your contempt for some of RyanAir's practices, I do think that low cost flights are good for society as a whole.

redthrowaway 13y ago

You can do cheap properly. Look at WestJet in Canada (also in the States now, I believe): cheap, no frills, and great service with friendly staff. One of their claims to fame is that, when starting out, they lacked the money to pay competitive wages and so had a very generous equity scheme. This resulted, at one point, in over 40% of their staff being millionaires. When you have that kind of stake in the company's reputation and success, the level of give-a-shit rises substantially.

Amadou 13y ago

I've never had to deal with RyanAir, but I have to give them credit for their criticism of all the bullshit with airport security - this what their website actually looked like for at least a day: http://www.owenkelly.net/763/ryanairs-new-check-in-procedure/ http://www.owenkelly.net/763/ryanairs-new-check-in-procedure...