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The way you describe it, I understand the customers moved to a competitor and the company went out of business. Or did you have a new version ready and at (nea
by gpvos 13y ago
The way you describe it, I understand the customers moved to a competitor and the company went out of business.
Or did you have a new version ready and at (near) feature parity with the old version? As the article describes, that investment can become very large when you put it off for too long. And the reasons they had to put it off were, at least initially, quite valid.
- ohwp 13y agoOfcourse there should be a better alternative at the time you tell your customers to move on. But no, they didn't run to competitors. I don't want to sound very arrogant, but when your work is good, customers will stay because they trust you.